Refund/Exchange Policy

If you’re looking to exchange your order for whatever reason, we're here to help! We offer exchanges within 10 days of purchase. You can return your product for store credit or a different product for equal or lesser value.

 

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use

 

To initiate an exchange, please complete the following steps:

1. Shoot us an email to: Themerlotcollectionco@gmail.com
2. Title your email "ORDER #0000" with your order number 
3. Provide the item(s) you would like replaced as well as the new items you're requesting
4. Print the prepaid shipping label that you will receive by email.
5. Send all items back to us using the label provided.