If you’re looking to exchange your order for whatever reason, we're here to help! We offer exchanges within 10 days of purchase. You can return your product for store credit or a different product for equal or lesser value.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate an exchange, please complete the following steps:
- Shoot us an email to: Themerlotcollectionco@gmail.com
- Title your email "ORDER #0000" with your order number
- Provide the item(s) you would like replaced as well as the new items you're requesting
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.